Question 1

How do I make a reservation?

Accepted Answer

You can make a reservation by selecting your desired property, choosing your check-in and check-out dates, and completing the booking process. You'll need to provide guest information and payment details to confirm your reservation.

Question 2

Can I modify or cancel my booking?

Accepted Answer

You can modify or cancel your booking under the property's cancellation policy: cancel up to 14 days before check-in for a full refund of the accommodation fare; 14 days or less before check-in, the booking is non-refundable. See your confirmation email and our Terms for the exact conditions.

Question 3

When will I receive my booking confirmation?

Accepted Answer

You'll receive a booking confirmation email immediately after completing your reservation. This email contains all important details including property address, check-in instructions, and contact information.

Question 4

What happens if I need to extend my stay?

Accepted Answer

If you'd like to extend your stay, please contact us as soon as possible. We'll check availability and help you extend your reservation. Additional nights will be charged at the current rate.

Question 5

What amenities are included in the apartments?

Accepted Answer

All our apartments come fully furnished with modern amenities including WiFi, air conditioning, fully equipped kitchen, washing machine, linens, towels, and basic toiletries. Specific amenities may vary by property.

Question 6

Are the apartments suitable for families?

Accepted Answer

Yes! Many of our properties are family-friendly with multiple bedrooms, child-safe features, and nearby parks and attractions. We can help you find the perfect apartment for your family size and needs.

Question 7

Is WiFi available in all properties?

Accepted Answer

Yes, all our properties include complimentary high-speed WiFi. You'll receive the network details in your check-in instructions or upon arrival.

Question 8

Do you provide parking?

Accepted Answer

Parking availability varies by property. Some include private parking spaces, while others may have nearby public parking options. Check the property details or contact us for specific parking information.

Question 9

What time can I check in?

Accepted Answer

Standard check-in time is 3:00 PM and check-out is 11:00 AM. However, we offer flexible check-in times and can often accommodate early check-in or late check-out requests. Contact us to arrange alternative times.

Question 10

How do I get the keys to my apartment?

Accepted Answer

Most of our properties use smart locks with unique access codes that we'll send you before arrival. For properties with physical keys, we'll arrange a meet-up or use a secure key box. Detailed instructions are provided in your confirmation email.

Question 11

What do I need to bring for check-in?

Accepted Answer

Please bring a valid photo ID (passport or driver's license) and any payment cards used for the booking. Everything else including linens, towels, and basic amenities are provided.

Question 12

What if I arrive outside check-in hours?

Accepted Answer

We offer 24/7 check-in with our smart lock system. For properties requiring key handover, please coordinate with us in advance to arrange late arrival instructions.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital payment methods like PayPal. Payment is processed securely through Stripe.

Question 14

When am I charged for my booking?

Accepted Answer

Payment is charged immediately upon booking confirmation. For longer stays, we may offer payment plans where a deposit is charged upfront and the remainder closer to your check-in date.

Question 15

Are there any additional fees?

Accepted Answer

Our prices are transparent and include most fees. Some properties may have a city tax (tourist tax) that must be paid locally. Any additional fees will be clearly stated during the booking process.

Question 16

Do you charge a security deposit?

Accepted Answer

Most properties require a refundable security deposit to cover any potential damages. This is typically held as a pre-authorization on your credit card and released after check-out inspection.

Question 17

How can I contact customer support?

Accepted Answer

You can reach our support team 24/7 through our website chat, email at support@saristays.com, or by calling our helpline. We also provide emergency contact numbers for urgent issues during your stay.

Question 18

What if I have issues during my stay?

Accepted Answer

We're here to help! Contact our support team immediately if you experience any issues. We have local representatives in Valencia who can assist with urgent matters and maintenance requests.

Question 19

Do you provide local recommendations?

Accepted Answer

Absolutely! We love sharing Valencia's best spots. Our team can recommend restaurants, attractions, transportation options, and hidden gems that locals love. Just ask during booking or upon arrival.

Question 20

What if I lose my key or access code?

Accepted Answer

Don't worry! Contact our support team immediately and we'll provide replacement access or arrange for new keys. We have 24/7 support to handle these situations quickly.

Question 21

What's the best way to get around Valencia?

Accepted Answer

Valencia has excellent public transportation including metro, buses, and trams. We recommend getting a travel card for convenient access. The city is also very bike-friendly with rental stations throughout. Many attractions are walkable from our central locations.

Question 22

What are the must-see attractions in Valencia?

Accepted Answer

Don't miss the City of Arts and Sciences, historic Old Town, beautiful beaches, and the famous Central Market. The Cathedral, Oceanarium, and Turia Gardens are also highlights. We provide detailed local guides with each booking.

Question 23

Where can I find authentic paella in Valencia?

Accepted Answer

Valencia is the birthplace of paella! We recommend Casa Roberto, La Pepica, or Casa de Mariscos for authentic experiences. Our local guide includes our favorite paella spots and tips for the best dining experiences.

Help center

How do I make a reservation?

Can I modify or cancel my booking?

When will I receive my booking confirmation?

What happens if I need to extend my stay?

What amenities are included in the apartments?

Are the apartments suitable for families?

Is WiFi available in all properties?

Do you provide parking?

What time can I check in?

How do I get the keys to my apartment?

What do I need to bring for check-in?

What if I arrive outside check-in hours?

What payment methods do you accept?

When am I charged for my booking?

Are there any additional fees?

Do you charge a security deposit?

How can I contact customer support?

What if I have issues during my stay?

Do you provide local recommendations?

What if I lose my key or access code?

What's the best way to get around Valencia?

What are the must-see attractions in Valencia?

Where can I find authentic paella in Valencia?

Still need help?

Help center

How do I make a reservation?

Can I modify or cancel my booking?

When will I receive my booking confirmation?

What happens if I need to extend my stay?

What amenities are included in the apartments?

Are the apartments suitable for families?

Is WiFi available in all properties?

Do you provide parking?

What time can I check in?

How do I get the keys to my apartment?

What do I need to bring for check-in?

What if I arrive outside check-in hours?

What payment methods do you accept?

When am I charged for my booking?

Are there any additional fees?

Do you charge a security deposit?

How can I contact customer support?

What if I have issues during my stay?

Do you provide local recommendations?

What if I lose my key or access code?

What's the best way to get around Valencia?

What are the must-see attractions in Valencia?

Where can I find authentic paella in Valencia?

Still need help?